«Why is my withdrawal still pending?» is what players type after the cashier shows a request that never moves forward, and the most common cause is an unfinished identity check on the account. A pending status is not a lost payment; it means the request is waiting in a queue for a step that has not been completed yet.

Pending withdrawal that will not complete

f7casino.co The cashier lists the request as pending while the balance stays untouched, and days pass without a change.

• Identity or address documents were requested but not sent, or the scans are blurred and unreadable.
• The payout address differs from the method used to deposit.
• A bonus is still active on the account and its play conditions are not finished.
• Two withdrawal requests were submitted close together, and the second one is waiting behind the first.
• Account details such as name or date of birth do not match the documents on file.

1. Open the cashier and note the exact status shown next to the request, because pending and processing need different actions.
2. Check the message centre or inbox linked to the account for a document request from the payments team.
3. Photograph each document flat, in full colour and with all four corners visible, then upload it again.
4. Confirm that the name on the account matches the name on the documents letter for letter.
5. Check whether a bonus is still attached to the balance, since an active bonus holds the payout until its conditions are met.
6. Finish any remaining play on that bonus before sending a new request.
7. Withdraw to the same method used for the deposit whenever that option is offered.
8. Cancel the duplicate request if two are open, and keep only the one you want processed.
9. Stay logged out of other sessions and avoid changing the password while the request is open.
10. Save a screenshot of the pending status, because it helps support locate the request quickly.

Contact support once the documents have been uploaded and the request has still not moved after a reasonable wait.

Deposit missing from the casino balance

The bank statement shows the payment as completed, but the balance in the account has not changed.

• The payment is still travelling between the bank and the casino, so the confirmation has not arrived yet.
• The deposit was sent to an old payment reference or an expired payment page.
• A bank hold or a security block stopped the transfer before it reached the casino.
• The payment was made from an account in someone else’s name.
• The deposit was entered twice because the page did not respond, and only one is being credited.

1. Refresh the balance after logging out and back in, because a cached page can show an old figure.
2. Open the transaction history inside the account and note whether the deposit appears at all.
3. Compare the amount and the reference in the history with the bank statement line by line.
4. Keep the bank receipt or confirmation screen, since it is the proof support will ask for.
5. Check that the payment was sent during a session opened from your own account page.
6. If a payment page was left open too long, treat that attempt as expired and do not retry it.
7. Wait for the bank to show the payment as settled rather than merely authorised.
8. Send one message to support with the receipt attached instead of several separate messages.
9. Do not send a second deposit to the same reference while the first one is being traced.
10. Note down the reference number so both the bank and support can match the payment.

Contact support as soon as the bank confirms the payment is settled and the balance still shows nothing.

Failed F7 Casino login and locked accounts

The sign-in page returns an error or a lock message, and the correct password suddenly seems to be refused.

• The password or username was typed with a different keyboard layout or with a stray space.
• Too many failed attempts triggered a temporary lock on the account.
• The browser is holding an old session or stale cookies from a previous visit.
• The account is already open on another device, which can block a second session.
• A password reset was started earlier and the new password was never confirmed.

1. Retype the username and password by hand instead of using autofill, and check the keyboard language.
2. Switch the keyboard to plain English and remove any space before or after the username.
3. Clear cookies and cached data for the site, then load the page again.
4. Try a private browsing window to rule out stored data as the cause.
5. Log out of the account on any other phone or computer that may still hold a session.
6. Use the password reset link if the lock message offers one, and finish the whole reset in one sitting.
7. Open the f7 casino login page directly from the address bar rather than through an old bookmark.
8. On a phone, update the browser and reload in desktop mode if the form will not submit.
9. Wait out a temporary lock instead of retrying, because each new attempt can extend it.
10. Record the exact wording of the error message for the support team.

Contact support when the reset link does not arrive or the lock message stays in place after the waiting period ends.

Welcome bonus or free spins not credited

The account shows a confirmed deposit but no bonus balance and no free spins, and the promotion page still offers the same deal.

• The deposit was made before the promotion was selected or the code was entered.
• The code was typed with a capital letter or a space that the system does not accept.
• The minimum deposit for the offer was not met.
• The welcome offer had already been claimed on an earlier account.
• The bonus was credited but sits in a separate bonus balance that the main wallet does not show.

1. Open the bonus section of the account and look for a separate bonus balance next to the cash balance.
2. Retype the f7 casino promo code by hand in the bonus field, with no spaces and in the exact case shown.
3. Confirm the deposit met the minimum amount stated for the offer before the payment was sent.
4. Check that the promotion was selected before the deposit, not after it.
5. Look at the promotions page for a claim button that still needs to be pressed.
6. Read the conditions attached to the bonus in the account, since some offers credit only after activation.
7. Check whether free spins appear inside a specific game rather than in the cashier.
8. Take a screenshot of the deposit confirmation and of the bonus page before writing to support.
9. Send one clear message naming the offer and the deposit reference.
10. Do not deposit again for the same offer while the first claim is being reviewed.

Contact support when the deposit qualifies for the offer and no bonus or spins appear after the claim step is done.

Keep the name, date of birth and address on the account identical to the documents from the very first deposit, and most of these problems never start.